Your resource for best practices and the latest insights relating to feedback culture, continuous learning, and people intelligence.
Employee surveys provide invaluable insights, and most CEOs and People leads know that neglecting them can be very costly. Forerunners are replacing heavy annual/bi-annual surveys with weekly/bi-weekly pulse surveys that allow tracking real-time trends and reacting to issues proactively. However, as with any problem solving, asking the right questions is what matters. What those questions are…
Employee churn can be devastating for companies due to the extra costs, time, and productivity loss associated with it. This article allows you to calculate employee churn and savings potential for your company as well as discusses 5 common reasons for employee churn and 3 steps to prevent it. According to a 2021 Microsoft survey, 40% of employees are actively considering leaving their jobs. In…
Being a part of a scaleup company is an exciting journey with enormous opportunities and unique challenges. If your company is growing (or aiming to grow) more than 50% a year, you need to be ready to deal with constant change and the fact that many things must be re-created regularly. As a result, some employees start carrying a lot of responsibility for supporting others, and everyone must try…
How well do you understand your company’s people and your teams? Leaders typically rely on org charts, HR information system (HRIS) data, annual surveys, and their own intuition in trying to understand their organization as well as people’s wellbeing and engagement. However, annual surveys and infrequent development discussions generate at best a momentary snapshot of the state of the company. Org…
Attracting new talent is tough and expensive. With developers and other IT talent, the total cost of recruiting and onboarding can add up to 6 to 9 months’ salary! And that doesn’t even account for the lost productivity waiting for the new employee to be onboarded. Hence, your top talent leaving can feel like watching diamonds slipping through your fingers. However, it can get much worse. Just…
Employee feedback is crucial for any people-oriented company. If you are already collecting feedback regularly via pulse surveys, keep it up! 💪🏻 Nevertheless, the hardest part is to take action on your data. Not knowing what exactly can be done can be very frustrating. This article presents the best practices for identifying your team’s biggest problems and addressing them. “Where should I focus…
In any professional's life, feedback is one of the best ways to communicate appreciation and to understand how we could do better in the future. In other words, it’s essential for us to learn, grow, achieve our full potential and to remain engaged at work. In this guide, we will share everything you need to know about feedback. Click the links to learn more, and bookmark this page to find these…
eNPS and how to calculate it The Employee Net Promoter Score (eNPS) is a widely-adopted indicator of employee experience and sentiment. It is derived from the NPS score, which is a similar recommendation-oriented metric for customer satisfaction.. eNPS is based on a simple question: “On a scale from 0-10, how likely are you to recommend your organisation as a good place to work?” The actual eNPS…
It’s tempting to think that having pulse surveys in place is enough to improve team wellbeing and collaboration. However, it is even more important to create a routine of taking action and monitoring progress on the collected results. Here’s how. The five steps to use Teamspective pulse surveys smartly By applying these proven practices, you'll notice dramatic improvements in team’s engagement…
Today, the role of cross-functional teams has drastically increased. This trend presents unique challenges and opportunities for employee engagement. In this article, we explain what cross-functional teams are, look at the challenges they face, and explore how simple and interactive feedback processes can help managers boost employee motivation, wellbeing and collaboration. What are cross…
Implementing pulse surveys may not seem to be an urgent thing to do, but without them great opportunities to boost employee engagement can be missed. Let’s explore together why companies of almost any size would benefit from pulse surveys. What are pulse surveys? Let’s make sure we are thinking about the same thing! Pulse surveys are quick, regular check-ins with employees to gauge how they're…
Today HR professionals have powerful tools that help them successfully run and develop operations even in the most demanding environments. At the same time there are still areas where the potential of technology is underestimated. For example, employee performance reviews and 360 feedback, employee collaboration, and employee engagement. In this article we share how modern tools can help to…
Have you ever felt underappreciated at work? You put in your best effort only to feel like it didn’t matter. Feeling unappreciated is more common than most people realize. In fact, some studies suggest that a whopping 80% of employees in the US think they’re not shown enough appreciation at work. As recognized by Mazlow and many researchers after him, appreciation is a basic human need. When…
Feedback is vital for both personal and professional development. But is it better to give feedback in written or orally? The truth is that both types are needed, just the ideal format depends on the situation and the people involved. In this article, we will go over when you might want to give written feedback and when spoken feedback might be a better option. Both types of feedback have their…
Is there a recipe for perfect feedback? Dozens of models have been suggested, but our research shows that the best option is a blend of the top two. That way, you get the strengths of both approaches, but not the weaknesses. What Are the Top Two Traditional Models? As we reviewed dozens of feedback formulas, we quickly discovered that there were two that stood out above the rest. The first is Non…
Receiving and integrating feedback from other people is an important skill to have in business – but also in other walks of life. Most people realize that feedback is one of the best mechanisms by which we all learn, yet far too often people struggle with receiving feedback; why is that? 1. Curiosity You may not have asked for the feedback, but you can still learn from it. You should remain…
Have you ever hesitated to give feedback? Most of us have, and it’s often because we are worried about the other person’s reaction. Besides working on your skill of giving feedback, it’s good to identify the possible ways in which feedback can be blocked. In this article, we will go over the four reasons why people block feedback. In addition, we will explain how to identify these different…
Why are top performing companies above the herd? It’s because they’re always looking for ways to be and do better, and have done that before. Feedback provides valuable information that's needed to make crucial decisions. Effective feedback stimulates learning and has a huge value across all parts of the company. So how valuable is feedback? The return on investment of building a feedback culture…
Getting feedback is probably the best mechanism for personal growth and professional development; however, it's unlikely to be very helpful if the feedback we receive is too vague, too infrequent or focuses on the wrong things. Getting too much feedback is a rare problem, as studies have shown. So, what’s the right amount of feedback? And how often should you ask for it? Feedback satisfies three…
The internet is full of tips and tricks on how organizations can adapt and thrive in the new landscape. Some excellent resources have been published recently by authorities such as Forbes, LinkedIn, and Gartner, and the advice contained therein is very useful -- but only up to a point. The thing is this: there's only so much that can be set up or resolved by the company. Certainly, some companies…
Benefits of Pulse Surveys Honesty, Anonymity and Reliability: Pulse surveys provide a safe channel of communication for employee feedback. Using pulse surveys, companies can get feedback on topics that may be hard to talk about in person. Employees will be more open to sharing their thoughts knowing that they can expect anonymity. In addition, pulse surveys administered through Teamspective are…
In this brief article, we will look at the three types of feedback and explain how and when to use each type for the best results. 1. Reinforcing Feedback All too often, people think of feedback as a negative thing. The truth is that positive reinforcement can be a powerful tool in fostering a supportive and effective team environment, which should, in fact, be the goal of any workplace or…
Feedback is central for learning and growth Thriving in a fast-paced working environment requires constant growth. Similarly, excelling as a team requires continuous learning and adjustment. This necessity of learning and growth applies to every high-ambition workplace. That’s why it’s so beneficial to adopt a ‘growth mindset’, allowing us to seek out feedback about what works and what doesn’t…
Scientific research is the backbone of a great pulse questionnaire In order to help our customers make data driven decisions to improve wellbeing and team collaboration, we've studied extensively the science behind successful teamwork, productivity, psychological needs, employee wellbeing, and organizational culture. Here we're presenting the top 4 scientific theories that have helped shape the…
The evidence in favour of positive feedback coming from leaders and co-workers is overwhelmingly strong. Positive feedback improves creative problem solving, performance under pressure, social relationships, and even individuals’ physiology. In addition to the good feelings it creates, positive feedback reinforces mutual trust and helps build on individual strengths. However, there are some ways…
Feedback conversations are some of the most stressful social situations in our lives. Great feedback is not easy to give or get and it certainly does not happen by accident. While feedback has a potential to build trust and respect, many people have had bad experiences with feedback (being on either side of the table). Our natural instincts may therefore suggest we avoid a threatening feedback…
The problem: scared people don’t speak up when they should Picture this. You’re sitting in a meeting and haven't contributed to the discussion in the first 30 minutes. You’re feeling anxious and redundant. When you get a new idea on how a major problem could be solved, you patiently wait for your turn to speak, but soon notice the chance has already passed. Others seem to have all the answers, and…
Well-delivered feedback not only inspires learning and personal growth, but it also helps people satisfy their psychological needs. We need connection with other people and feedback is an act of connecting. Reinforcing feedback builds esteem by demonstrating respect and appreciation between people. Redirecting feedback or otherwise discussing sensitive topics helps build trust, contributing to…
We have a chronic feedback shortage Research on feedback agrees that the majority of people are not satisfied with the feedback they receive. Not only is there a shortage in the amount and frequency of feedback, but also with quality, relevance, focus and delivery. Here are some of the results we’ve found: In a study published in Harvard Business Review, 82 % of employed Americans think they don’t…
Let’s say it out loud: feedback is messy. You’re probably holding in something right now, with no idea of how to say it or how the other person would respond. Consequently, it’s likely you’ll never give that feedback. Perhaps you’ll wait for the right moment to come, not knowing exactly what it would be. You’re not alone. Personal feedback is a hot topic in leadership and organizational culture…
